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Thorne Digital Media Group, Inc.
Privacy, Security, Your Information
Thorne Digital Respects your privacy
If you have questions or concerns regarding this statement, you should first contact Thorne Digital at email@example.com or call (888) 341-3707.
Other than as described in this Policy, we will not give any information about you to others without your express permission.
Information Collection and Use
Our web site uses forms in which you give us contact information (including your name, address, telephone number, and email address) so you can place orders, request information and support, and make product suggestions.
For certain services, we may also request a credit card number, social security number or tax identification number, or other financial information. We will then create an account number for you.
We receive and store any information you enter on our web site or give us in any other way, including through email, telephone, or other communications with our customer service department. If you contact us for support, we will keep an internal record of what support was given.
We use your information to contact you regarding functionality changes to our products, our web site, new Thorne Digital services, and special offers we think you'll find valuable. If you would rather not receive this information, please see the "Updating Your Information" section below on how to change your preferences.
We may also use your information to present a co-branded offer with our partners or affiliates. If we collect information from you in connection with a co-branded offer, it will be clear at the point of collection who is collecting the information and whose privacy statement applies.
We use information gathered about you from our site statistics (for example your IP address) to help diagnose problems with our server, and to administer our web site. We also gather broad demographic information from this data to help us improve our site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
This site also contains links to other web sites. Unfortunately, Thorne Digital is not responsible for the privacy practices or the content of such sites.
For Thorne Digital infaCORE[TM] eCommerce/CMS/CRM Customers Only
When you purchase goods through Thorne Digital infaCORE[TM] eCommerce/CMS/CRM, you are granting Thorne Digital express permission to share your name and contact information (as well as the "ship to" name and contact information, if different) with the merchant from which you make the purchase, for the purposes of shipping and order fulfillment only. By making a purchase from a merchant, you are not granting that merchant consent to use your information for marketing or any other purposes unless you specifically "opt in" to do so. Thorne Digital has agreements with the merchants on Thorne Digital infaCORETM eCommerce/CMS/CRM requiring them to maintain the privacy of your information; however, Thorne Digital is not responsible for improper use by merchants of your information.
When you create a storefront to offer goods for sale through Thorne Digital infaCORE[TM] eCommerce/CMS/CRM, you will be prompted to enter information about your business, including business name, e-mail address and telephone number (all mandatory), and address, fax number and business hours (all optional). The business information that you enter will be publicly displayed on your storefront page, and will be included in confirmation e-mails sent to people who make purchases from you.
This site has security measures in place to protect against the loss, misuse or alteration of the information under our control. Please view our Secure Ordering page for further details.
Updating Your Information
You may alter your account information or opt out of receiving communications from us and our partners at any time. We have the following options for changing and modifying your account information or contact preferences.
You may send an email to firstname.lastname@example.orgYou may visit your online Account Manager
You may send mail to Thorne Digital at the following postal address:
1133 Broadway, Suite #606 New York, NY 10010
You may call us Toll Free at: (888) 341-3707
You may fax us at (917) 267-8506
We use emails to communicate with you, to confirm your placed orders, and to send information that you have requested. We also provide email links, as on our "Contact Thorne Digital" page, to allow you to contact us directly. We strive to promptly reply to your messages.
The information you send to us may be stored and used to improve this site and our products, or it may be reviewed and discarded.
Compliance with Laws and Law Enforcement
We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about you to government or law enforcement officials or private parties as we, in our sole discretion, believe necessary or appropriate to respond to claims and legal process (including without limitation subpoenas), to protect our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity we consider to be illegal or unethical. We will also share your information to the extent necessary to comply with US and International laws, regulations and policies.
Third Party Service Providers
We may at times provide information about you to third parties to provide various services on our behalf, such as processing credit card payments, serving advertisements, conducting contests or surveys, performing analyses of our products or customer demographics, shipping of goods or services, and customer relationship management. We will only share information about you that is necessary for the third party to provide the requested service. These companies are prohibited from retaining, sharing, storing or using your personally identifiable information for any secondary purposes.
In the event that we use third party advertising companies to serve ads on our behalf, these companies may employ cookies and action tags (also known as single pixel gift or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous. If you would like more information about this practice and your choices, please contact Thorne Digital.
Supplementation of Information
In order to provide certain services to you, we may on occasion supplement the personal information you submit to us with information from third party sources ( e.g., information from our strategic partners, service providers, or the United States Postal Service). We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.
From time-to-time, we may provide you with the opportunity to participate in contests or surveys. If you choose to participate, we may request certain personally identifiable information from you. Participation in these contests or surveys is completely voluntary and you therefore have a choice whether or not to disclose the requested information. The requested information typically includes contact information (such as name and address), and demographic information (such as zip code and age level - note that you must be 18 or above to enter). We use this information to notify contest winners and award prizes, to monitor site traffic, and to personalize our site.
We may use a third party service provider to conduct these surveys or contests. When we do, that company will be prohibited from using our users' personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
If a user elects to use our referral service for informing a friend about our site, we ask the user for the friend's name and email address. Thorne Digital will automatically send the friend a one-time email inviting them to visit our web site. Thorne Digital stores this information for the sole purpose of sending this one-time email. The friend may contact Thorne Digital at email@example.com to request the removal of this information from our database.
What Happens to my Personal Information if I Terminate my Thorne Digital Account?
When your Thorne Digital account is cancelled (either voluntarily or involuntarily) all of your personally identifiable information is placed in "deactivated" status on our relevant Thorne Digital databases. However, you should know that deactivation of your account does not mean your personally identifiable information has been deleted from our database entirely. We will retain and use your personally identifiable information if necessary in order to comply with our legal obligations, resolve disputes, or enforce our agreements.
Changes in Our Practices
If we make material changes to this Policy, we will notify you here, by email, or by means of a notice on our home page, at least thirty (30) days prior to the implementation of the changes.
Contacting the Web Site
Thorne Digital Media Group, Inc.
ATTN: Web Team
New York, NY 10010, U.S.A.
Copyright © 2003-2010 Thorne Digital Media Group, Inc. All Rights Reserved.