Thorne Digital Media Group, Inc. 24 Hour Support

Thorne Digital offers free, 24 hour support to all of our customers via email.

Email not working? Call Toll Free (888) 341-3707 for 24 hour support, 7 days a week for all hosting, web, email, development and design related issues.

Simply send an email to Support@ThorneDigital.com and a trouble ticket will be automatically generated. You will receive a verification email shortly after your ticket has been created so that you may track your support issue. 


Thorne Digital Media Group will respond to your support request within the following time frames.

Monday through Friday: 10:00 AM EST to 6:00 PM EST
Response time of 15 minutes for clients with Enterprise Support Contracts, 1 hour for all other clients.
New clients will be sent a credit card application for billing purposes.

*Weekday Evenings (after 6:00 PM EST) and Weekends/Holidays:
Response time of 30 minutes for clients with Enterprise Support Contracts, 1 hour for all other clients.
New clients will be sent a credit card application for billing purposes.

*Emergency Billing Rates may apply

All support requests must originate from a valid email address in order to create a ticket in our automated support system. Please send all support requests to support@thornedigital.com in order to quickly resolve your issue or call (888) 341-3707 anytime 24 hours a day, & days a week.